FAQ

We are making our greatest efforts to offer you the quality made products at good price.
We’d like to cooperate with you to expand our business in your markets.If in doubt, please see the following FAQ

  • Q: What is the guarantee period of your products?

    A: Our products mainly refer to the hardware (armrest, gas spring, mechanism, base, castors) from the factory date, 2 years warranty period. If there are any usage problems, we can help you replace them.


  • Q: Is it OK to put my logo on chairs?

    Yes.  You could send your fabric logo to us, and then we can put your logo chairs.  Additionally, we can print your logo on boxes.


  • Q: What kind of products are you doing?

    Our company's products are mainly office chair,gaming chair,dining chair ,leisure chair and bar stool......


  • Q: Can your products pass the drop test?

    A: Regular exported package can't pass the drop test, but we customize the carton and change the package according to the customer's drop test standard to ensure that pass it..


  • Q: How would you control the quality?

    A: To confirm the order, we will check with you of the product detailed specification, such as product size, material, leather/fabric color, according to the sample confirmed, and make sure it acts strictly the same to the mass production. When we come into production, we will be tracing every process by QC inspectors, and we will also take photos of every process to you to update your information. When production finished, you can designate inspectors or third part to check the goods; we will do our best to cooperate with them and solve problems when it occurred.

     

     


  • Q: Prices can negotiate?

    A: We believe in a fair and reasonable price. A special project like black-Friday, back to school, annual promotion can be negotiable.


  • Q: What payment terms do you accept?

    A: 1) 30% T/T deposit prepaid,balance against BL copy

    2) L/C at sight. 


  • Q: Your products can be customized?

    A: YES! We create exactly what you want, according to your tastes, and based on your design requirements. Most of our models can be customized according to material, color, or size. You can also give us your design plan, and we will create a new mold for you based on the requirements you specify.


  • Q: What’s your minimum order requirements? How many models can be mixed?

    A: We value every order with different quantity, four different color or items allowed to mixed 1x40HQ Container, as we always feel grateful to every customer who can choose


  • Q: What's the delivery time?

    A: Lead time for bulk order: 25-30 days.

    Lead time for sample order: 7 days.

    Seaport of loading: Shanghai or Ningbo, China.